EU Data Act

Introduction

The EU Data Act establishes rules for fair access to data generated by products and services. As a SaaS platform providing marketing and gamification tools, we ensure that businesses using Refybe have transparent access to their own data while maintaining strong safeguards for privacy and security.

On this page you will find a clear explanation of how we comply with the EU Data Act in relation to data access, data portability, user rights and interoperability obligations.

How we comply with the EU Data Act

Access to data generated through our platform
Clients using Refybe always retain access to the data generated through their games and campaigns. This includes analytics, performance metrics, and user interaction data. We ensure that such data is available in a structured and machine-readable format (CSV).

Data portability
Upon request, clients can export the data related to their account, games or campaigns. We provide data exports in commonly used formats (CSV), allowing smooth portability to other systems, in line with EU Data Act requirements.

Sharing data with third parties
We do not share customer data with third parties unless explicitly instructed by the client or required by law. If a client requests third-party data access (for example, to integrate with analytics tools), we facilitate this securely and transparently.

Data security and misuse prevention
We apply strict security practices to ensure that accessed or shared data cannot be misused. This includes access controls, encryption, logging and monitoring. Only authorized personnel can access system-level data needed to maintain our services.

Fair and transparent contract terms
Our agreements and policies clearly describe what data is collected, who controls it, and how it may be accessed or shared. We avoid unfair or opaque clauses, ensuring compliance with the contractual fairness obligations of the EU Data Act.

Interoperability and switching
If a client wishes to switch to another service provider, we assist in the export of their data and ensure interoperability as far as technically feasible. This helps prevent vendor lock-in and complies with the Data Act’s switching rules.

Your rights under the EU Data Act

Right of access
Clients have the right to access the data generated by their use of Refybe, including game analytics, engagement metrics and performance data.

Right to share your data
Clients may request us to share certain data with a designated third party. Requests can be submitted via this contact page. We evaluate each request to ensure secure and lawful data transfer.

Right to correction
If you notice inaccuracies in your account data (e.g., organization details) and you are not able to updated yourself using the dashboard, you can request corrections at any time through our contact page.

Limitations and exemptions
Some data may be exempt from sharing under the EU Data Act, such as data containing trade secrets, personal data protected under the GDPR, or data required to maintain the security and integrity of our systems.

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Updates to this EU Data Act statement
We may update this page as the EU Data Act evolves or as new guidance becomes available. Significant changes will be communicated via this website.

Contact information

If you have any questions about this EU Data Act statement, please contact us here.